Tour operators build holidays rather than resell them, which is why the roles here differ from retail. Product teams decide what goes on sale, contracting negotiates the hotels and transport it is built from, and operations runs the departures once they are sold. Wholesalers and bedbanks do the same work for the trade rather than the public. Operators selling flight inclusive holidays hold an ATOL licence from the CAA, and packages without flights are bonded through ABTA or ABTOT, so the commercial rules shape how the business is run.
Antella Travel Recruitment is seeking a proactive and commercially focused Product Manager to manage and develop a portfolio of supplier accounts within an established travel business. Ensure product information, pricing, availability and booking conditions remain accurate and up to date. The ability to analyse performance data and identify opportunities to improve results. A workplace recognised among the UK's Top 50 Best Places to Work, with a strong Glassdoor rating. If you're ready to take the next step in your travel career and enjoy developing supplier partnerships, driving commercial performance and helping grow an exciting product portfolio, we'd love to hear from you.
Antella Travel Recruitment is seeking a proactive and commercially focused Travel Product Manager to manage and develop a portfolio of supplier accounts within an established travel business. Identify opportunities to expand the product portfolio and improve sales performance. The ability to analyse performance data and identify opportunities to improve results. A workplace recognised among the UK's Top 50 Best Places to Work, with a strong Glassdoor rating. If you're ready to take the next step in your travel career and enjoy developing supplier partnerships, driving commercial performance and helping grow an exciting product portfolio, we'd love to hear from you.
This is a varied role supporting the finance function across supplier invoicing, payments, reconciliations, banking and general finance administration. Applications will not be considered without previous Tourplan experience.
This is a varied role providing day-to-day administrative support across the business, working closely with the Finance and Operations teams to ensure the smooth running of the office. Applications will not be considered without previous Tourplan experience.
Ticketing Support Executive Responsibilities:
Provide day-to-day support to sales agents on all GDS bookings and on all consolidator bookings and processes
Manage flights coming into range, ensuring all required international and internal flight bookings are completed
Maintain and monitor queues, including schedule changes, general queues, web/native bookings, and reissues
Perform end-of-day checks to ensure all tickets have been issued correctly
Monitor schedule changes, notify agents and customers, and action any required amendments
Arrange and process any booking adjustments resulting from schedule changes, updating back-office systems accordingly
Process ticketing, reissue, and refund requests within required timeframes and company guidelines
Ticketing Support Executive Experience Required:
Previous experience in a flights or airfares environment
Strong working knowledge of GDS reservations and ticketing (Amadeus preferred)
Excellent understanding of fare types, fare rules, ticketing, reissues, and refunds
Advanced fare management skills, including manual fare builds, name/seat corrections, and complex ticket revalidations
Ability to navigate between NDC landscape, traditional GDS content and consolidators to ensure we offer all possible options to clients
Great organisational skills, with the ability to work on multiple tasks at the same time
Numeracy and a keen attention to detail
Ticketing Support Executive Salary and Benefits
Base salary up to £35,000, negotiable depending on experience.
Working closely with clients, suppliers and internal teams, you'll take responsibility for day-to-day operational requirements, manage client queries and use Tourplan and CRM systems to maintain accurate records and support a seamless client experience. Support costing, amendments and additional client requests, maintaining commercial awareness and attention to detail. Client management: Strong communication skills and experience managing client relationships, handling queries and delivering excellent service. The ability to work collaboratively with clients, suppliers and internal teams. If you have DMC experience, practical Tourplan and CRM knowledge and enjoy combining operations with client management, we'd love to hear from you.
Working closely with clients, overseas partners, suppliers and internal teams, you will play a key role in ensuring every detail is managed accurately, efficiently and commercially. Handle client queries, requests and amendments promptly and professionally, providing solutions and maintaining clear communication. Tourplan: Strong, hands-on working knowledge of Tourplan, with the ability to use the system confidently in a day-to-day operational environment. Strong communication and relationship-building skills when dealing with clients, suppliers and internal teams. If you have the DMC experience, Tourplan knowledge and client management skills we're looking for, we'd love to hear from you.
You'll guide through the onboarding journey, from initial setup and configuration through to training and go-live, ensuring they understand how to use the CRM Tourplan effectively. Identifying opportunities to improve processes, address challenges and help clients become confident using the system independently. Excellent questioning and listening skills, with the ability to understand how a client works and what they genuinely need. If you have a strong travel operations background, enjoy helping others learn and can bridge the gap between how a travel business operates and how its systems should work, we'd love to hear from you.
You'll coordinate bookings, manage client accounts and ensure all arrangements run smoothly, using Tourplan and CRM systems to maintain accurate records and deliver excellent service. Identify opportunities to improve processes and client satisfaction. Strong client management and communication skills. If you have the right DMC experience, Tourplan knowledge and client management skills, we'd love to hear from you.
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