At Antella Recruitment, we're passionate about connecting talented people with rewarding roles across the travel and tourism industry in the UK and Europe. With over 50 years' combined experience, we pride ourselves on a personal, honest approach and an unrivalled track record-92% of roles filled and 90% happy repeat clients. We specialise in inbound tourism, outbound travel, multilingual, and travel support services, working closely with both clients and candidates to ensure the perfect match. Our values authenticity, integrity, quality, and care-are at the heart of everything we do. Your journey matters to us, and we're here to help you succeed.
This is a pivotal role with the Travel Operations and Customer Experience Manager being a senior, hands-on role, responsible for delivering a safe, good-value experience for their trip participants from booking through to the successful completion of their chosen challenge.
Travel Sales Consultant Latin America Experienced Required
Previous tailormade experience selling Latin America is essential
Extensive first-hand personal travel knowledge within Latin America
Care deeply about the Latin America region and have extensive knowledge of the region through first-hand experience.
Senior Business Development Manager Business Travel Management Salary and Benefits
Base Salary to £60,000 based on experience + Bonuses
Annual holiday allowance of 22 days plus bank holidays and birthday leave
Pension Scheme
Hybrid working Central London
Growth and development Opportunities
To apply for this Senior Business Development Manager role - Business Travel Management, please email your CV and a member of the team will be in contact to discuss the opportunity in more detail.
Our client is an award winning well established luxury travel company who have built their reputation through exceptional expertise, impartial advice and highly personalised service, helping discerning travellers plan complex luxury holidays around the world.
Account Development Executive Key Responsibilities:
Develop and maintain strong relationships with Italian-speaking travel agents and travel partners
Manage and grow a portfolio of existing accounts, identifying opportunities for increased business
Identify and develop new travel agent relationships and commercial opportunities
Promote the company's UK and Ireland group travel products and tailor-made programmes
Attend relevant trade events, workshops, client meetings and networking opportunities
Work closely with Sales, Product and Operations to ensure clients receive a seamless service from enquiry through to delivery
Monitor client activity, market trends and feedback to identify opportunities for growth
About You
To be considered for this opportunity, you will ideally have:
Previous sales, account management or business development experience within the travel industry
Experience working with travel agents, tour operators or travel partners
Experience within UK & Ireland inbound travel, ideally with group travel or DMC experience
Native or fluent Italian language skills
Strong knowledge of the UK and Ireland as travel destinations
Excellent relationship-building and communication skills
A confident and commercially minded approach
Strong organisational skills and attention to detail
The ability to manage multiple client relationships and priorities
A genuine passion for travel and delivering exceptional service to travel partners
This is an excellent opportunity for an experienced travel sales or account management professional who enjoys working with travel agents and wants to develop long-term relationships within the Italian-speaking market.
Key Responsibilities
Deliver virtual training and onboarding for new Group Operations starters
Train new team members on Tourplan and operational systems
Provide training on UK & Ireland group planning, including itineraries, suppliers, bookings and amendments
Act as the key point of contact for new starters during their onboarding
Create and maintain simple training guides and resources
Work with Operations Managers to monitor progress and identify further training needs
About You
Strong UK & Ireland inbound group operations experience
Excellent Tourplan knowledge - essential
Good understanding of UK & Ireland tour planning and ground operations
Previous experience training, coaching or mentoring colleagues would be advantageous
Excellent communication skills and the ability to explain processes clearly
Organised, patient and confident working virtually
Passionate about sharing knowledge and supporting others
What's on Offer
£35,000 - £40,000 depending on experience
Predominantly virtual working
One day per week in the office
Opportunity to take ownership of the training and onboarding experience for new Operations team members
If you have strong UK & Ireland group operations experience, excellent Tourplan knowledge and enjoy helping others develop, we would love to hear from you.
Maintaining the marketing calendar and coordinate the timely production of content and assets across digital and print, including brochures, direct mail, advertisements, landing pages and content and digital channels
Planning and creating email campaigns, newsletters and automated communications that support the customer journey, capture relevant data and grow our marketing database.
Groups and Sales Operations Executive Key Responsibilities
Work closely with internal teams to support and deliver sales strategies aligned with business objectives
Analyse sales activity and performance, identifying trends, opportunities and areas for improvement
Review and optimise sales processes and systems to improve efficiency and productivity
Build and maintain strong relationships with clients, suppliers, partners and other key stakeholders
Support the sales team with guidance, information and training to help maximise performance
Coordinate projects and initiatives across the sales and operations functions, ensuring deadlines and objectives are met
Monitor industry trends, competitor activity and market developments to identify opportunities and support commercial decision-making
Contribute to the continued development and growth of the group travel business across the UK and Europe
About You
We are looking for someone who is commercially minded, organised and confident working across both sales and operations.
Group Travel Executive Key Responsibilities:
Handle group reservations by telephone and email
Process bookings using the reservations system and relevant supplier platforms
Manage the administration of bookings from initial enquiry through to completion
Arrange ground services for groups travelling across Europe, the UK and Ireland
Prepare costs and quotations for travel agents and clients
Produce booking confirmations, invoices, tickets, itineraries, travel dossiers and amendments
Maintain excellent communication with clients and travel partners throughout the booking process
Group Travel Executive Experience Required:
Previous experience within Travel & Tourism, ideally with group travel
Excellent telephone manner and written and spoken English
Strong attention to detail and good numeracy skills
Excellent organisation and the ability to manage multiple bookings
Strong customer service and relationship-building skills
Confident communication and negotiation skills
A proactive and positive approach, with the ability to work well as part of a small team
If you have experience in group travel and enjoy working closely with clients and travel partners to create seamless travel arrangements, we would love to hear from you.
This is an exciting opportunity for an organised and customer-focused individual to join a busy reservations team, managing group accommodation bookings and delivering exceptional service from enquiry through to confirmation. Confirm bookings and ensure all reservation details are accurate and up to date. A proactive team player with a positive and professional attitude.
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