Account Executive / Operations and Client Services

Antella Travel Recruitment is recruiting for an Account Executive - Operations & Client Services to join an established travel business.

This is an excellent opportunity for a travel professional with previous DMC experience who enjoys combining operational coordination with client relationship management. You'll play an important role in ensuring bookings run smoothly, clients receive excellent service and all arrangements are managed accurately and efficiently.

Working closely with clients, suppliers and internal teams, you'll take responsibility for day-to-day operational requirements, manage client queries and use Tourplan and CRM systems to maintain accurate records and support a seamless client experience.

Key responsibilities

• Manage day-to-day client accounts, building strong relationships and delivering excellent customer service.
• Coordinate operational arrangements, bookings and itineraries, ensuring all details are accurate and confirmed.
• Use Tourplan to manage bookings, reservations, operational information and relevant system updates.
• Maintain accurate client records, communications and account information within the CRM system.
• Act as a key point of contact for client queries, requests and amendments, responding promptly and professionally.
• Liaise with suppliers and internal departments to ensure all travel arrangements are delivered as agreed.
• Monitor bookings and deadlines, proactively identifying and resolving any potential issues.
• Support costing, amendments and additional client requests, maintaining commercial awareness and attention to detail.
• Keep clients informed throughout the process, managing expectations and ensuring a positive experience.
• Work collaboratively with operations, sales, contracting and finance teams to ensure a smooth service.
• Identify opportunities to improve processes, strengthen client relationships and enhance service delivery.

What we're looking for

The following experience is essential:

• DMC experience: Previous experience working within a Destination Management Company.
• Tourplan: Hands-on experience using Tourplan in a travel operations environment.
• CRM: Experience using a CRM system to manage client information, communications and account records.
• Client management: Strong communication skills and experience managing client relationships, handling queries and delivering excellent service.

You will also bring:

• Experience in travel operations, reservations or account coordination.
• Excellent organisational skills and attention to detail.
• A proactive, solutions-focused approach with the ability to manage competing priorities.
• Strong written and verbal communication skills.
• The ability to work collaboratively with clients, suppliers and internal teams.
• Commercial awareness and a commitment to maintaining high service standards.

Interested?

If you have DMC experience, practical Tourplan and CRM knowledge and enjoy combining operations with client management, we'd love to hear from you.

Contact Antella Travel Recruitment for a confidential discussion.

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