Work with subject matter experts to gather information and develop learning content and media. Experience working with E-learning systems and developing packages using E-learning training mediums is desirable. Note: This job description is intended to convey information essential to understanding the scope of the job and its general nature.
Working to and exceeding set sales targets
Travel Sales Executive Experience Required:
Previous travel experience gained within sales or reservations roles is preferred although my client will consider well-travelled candidates seeing to develop a career within the travel industry
Must possess a professional telephone manner as it is telephone-based role
Good sales and good customer service skills are essential.
Ticketing Support Executive Responsibilities:
Provide day-to-day support to sales agents on all GDS bookings and on all consolidator bookings and processes
Manage flights coming into range, ensuring all required international and internal flight bookings are completed
Maintain and monitor queues, including schedule changes, general queues, web/native bookings, and reissues
Perform end-of-day checks to ensure all tickets have been issued correctly
Monitor schedule changes, notify agents and customers, and action any required amendments
Arrange and process any booking adjustments resulting from schedule changes, updating back-office systems accordingly
Process ticketing, reissue, and refund requests within required timeframes and company guidelines
Ticketing Support Executive Experience Required:
Previous experience in a flights or airfares environment
Strong working knowledge of GDS reservations and ticketing (Amadeus preferred)
Excellent understanding of fare types, fare rules, ticketing, reissues, and refunds
Advanced fare management skills, including manual fare builds, name/seat corrections, and complex ticket revalidations
Ability to navigate between NDC landscape, traditional GDS content and consolidators to ensure we offer all possible options to clients
Great organisational skills, with the ability to work on multiple tasks at the same time
Numeracy and a keen attention to detail
Ticketing Support Executive Salary and Benefits
Base salary up to £35,000, negotiable depending on experience.
Our client is a well established travel company who specialise in adventure, wildlife and wilderness based bespoke travel itineraries with a focus on sustainable tourism.
Travel Sales Consultant Duties:
Booking luxury accommodation in the Indian Ocean and the Caribbean selling to the travel trade only both within the UK and Internationally
Responsibility for the customer journey of every client throughout the whole sales process providing a consistent and excellent level of service
Answer all phone call enquiries and respond to email enquiries
Working to sales targets and applying upselling, cross selling and switch selling techniques
Travel Sales Consultant Experience Required
Previous travel sales experience is essential
Excellent all-round travel product and destination knowledge of the Indian Ocean or Caribbean
Exceptional communication & customer service skills
Travel Sales Consultant Salary and Benefits
Base Salary to £33,000 depending on experience OTE £50,000 - £60,000
Monday to Friday role with very occasional weekends
Office, hybrid or fully remotely based
Travel Discounts
22 days annual leave
To apply for this Travel Sales Consultant role, please email your CV and a member of the team will be in contact.
Working closely with clients, suppliers and internal teams, you'll take responsibility for day-to-day operational requirements, manage client queries and use Tourplan and CRM systems to maintain accurate records and support a seamless client experience. Support costing, amendments and additional client requests, maintaining commercial awareness and attention to detail. Client management: Strong communication skills and experience managing client relationships, handling queries and delivering excellent service. The ability to work collaboratively with clients, suppliers and internal teams. If you have DMC experience, practical Tourplan and CRM knowledge and enjoy combining operations with client management, we'd love to hear from you.
Working closely with clients, overseas partners, suppliers and internal teams, you will play a key role in ensuring every detail is managed accurately, efficiently and commercially. Handle client queries, requests and amendments promptly and professionally, providing solutions and maintaining clear communication. Tourplan: Strong, hands-on working knowledge of Tourplan, with the ability to use the system confidently in a day-to-day operational environment. Strong communication and relationship-building skills when dealing with clients, suppliers and internal teams. If you have the DMC experience, Tourplan knowledge and client management skills we're looking for, we'd love to hear from you.
You'll guide through the onboarding journey, from initial setup and configuration through to training and go-live, ensuring they understand how to use the CRM Tourplan effectively. Identifying opportunities to improve processes, address challenges and help clients become confident using the system independently. Excellent questioning and listening skills, with the ability to understand how a client works and what they genuinely need. If you have a strong travel operations background, enjoy helping others learn and can bridge the gap between how a travel business operates and how its systems should work, we'd love to hear from you.
This is an opportunity for someone with DMC or tour operator experience and strong Tourplan knowledge who enjoys investigating problems, spotting the small details others might miss and finding solutions. Identifying small discrepancies and working methodically to understand the root cause of a problem. Clear communication skills and the ability to explain problems and solutions confidently. If you're someone who enjoys solving problems, understanding how systems work and helping clients get the best from their technology, we'd love to hear from you.
You'll coordinate bookings, manage client accounts and ensure all arrangements run smoothly, using Tourplan and CRM systems to maintain accurate records and deliver excellent service. Identify opportunities to improve processes and client satisfaction. Strong client management and communication skills. If you have the right DMC experience, Tourplan knowledge and client management skills, we'd love to hear from you.
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