Base Salary to £43,000 based on experience and Great Benefits
This is a pivotal role with the Travel Operations and Customer Experience Manager being a senior, hands-on role, responsible for delivering a safe, good-value experience for their trip participants from booking through to the successful completion of their chosen challenge.
Competitive
We are looking to recruit a team of Yield Specialists who get a buzz out of spotting patterns and love working with data to ensure a proactive approach to problem-solving and are commercially driven. Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation. We'll rely on you to constantly monitor and react to demand in the competitive holiday market, offering relevant pricing solutions to maximise opportunities and overcome sales barriers. Your proactive, curious nature drives you to continuously learn and improve your understanding of the travel market. However, for your application, we'd love to hear about your experiences, achievements and aspirations in your own words rather than AI-generated responses.
£35,000-£40,000
Key Responsibilities Deliver virtual training and onboarding for new Group Operations starters Train new team members on Tourplan and operational systems Provide training on UK & Ireland group planning, including itineraries, suppliers, bookings and amendments Act as the key point of contact for new starters during their onboarding Create and maintain simple training guides and resources Work with Operations Managers to monitor progress and identify further training needs About You Strong UK & Ireland inbound group operations experience Excellent Tourplan knowledge - essential Good understanding of UK & Ireland tour planning and ground operations Previous experience training, coaching or mentoring colleagues would be advantageous Excellent communication skills and the ability to explain processes clearly Organised, patient and confident working virtually Passionate about sharing knowledge and supporting others What's on Offer £35,000 - £40,000 depending on experience Predominantly virtual working One day per week in the office Opportunity to take ownership of the training and onboarding experience for new Operations team members If you have strong UK & Ireland group operations experience, excellent Tourplan knowledge and enjoy helping others develop, we would love to hear from you.
Base Salary from £40,000 to £48,000 + Great Benefits
Account Development Executive Key Responsibilities: Develop and maintain strong relationships with Italian-speaking travel agents and travel partners Manage and grow a portfolio of existing accounts, identifying opportunities for increased business Identify and develop new travel agent relationships and commercial opportunities Promote the company's UK and Ireland group travel products and tailor-made programmes Attend relevant trade events, workshops, client meetings and networking opportunities Work closely with Sales, Product and Operations to ensure clients receive a seamless service from enquiry through to delivery Monitor client activity, market trends and feedback to identify opportunities for growth About You To be considered for this opportunity, you will ideally have: Previous sales, account management or business development experience within the travel industry Experience working with travel agents, tour operators or travel partners Experience within UK & Ireland inbound travel, ideally with group travel or DMC experience Native or fluent Italian language skills Strong knowledge of the UK and Ireland as travel destinations Excellent relationship-building and communication skills A confident and commercially minded approach Strong organisational skills and attention to detail The ability to manage multiple client relationships and priorities A genuine passion for travel and delivering exceptional service to travel partners This is an excellent opportunity for an experienced travel sales or account management professional who enjoys working with travel agents and wants to develop long-term relationships within the Italian-speaking market.
Base Salary £32,000 (negotiable based on experience)
Maintaining the marketing calendar and coordinate the timely production of content and assets across digital and print, including brochures, direct mail, advertisements, landing pages and content and digital channels Planning and creating email campaigns, newsletters and automated communications that support the customer journey, capture relevant data and grow our marketing database.
Base Salary from £30,000 - £35,000 + Great Benefits
Groups and Sales Operations Executive Key Responsibilities Work closely with internal teams to support and deliver sales strategies aligned with business objectives Analyse sales activity and performance, identifying trends, opportunities and areas for improvement Review and optimise sales processes and systems to improve efficiency and productivity Build and maintain strong relationships with clients, suppliers, partners and other key stakeholders Support the sales team with guidance, information and training to help maximise performance Coordinate projects and initiatives across the sales and operations functions, ensuring deadlines and objectives are met Monitor industry trends, competitor activity and market developments to identify opportunities and support commercial decision-making Contribute to the continued development and growth of the group travel business across the UK and Europe About You We are looking for someone who is commercially minded, organised and confident working across both sales and operations.
Base Salary from £28000 - £30,000 + Great Benefits
Group Travel Executive Key Responsibilities: Handle group reservations by telephone and email Process bookings using the reservations system and relevant supplier platforms Manage the administration of bookings from initial enquiry through to completion Arrange ground services for groups travelling across Europe, the UK and Ireland Prepare costs and quotations for travel agents and clients Produce booking confirmations, invoices, tickets, itineraries, travel dossiers and amendments Maintain excellent communication with clients and travel partners throughout the booking process Group Travel Executive Experience Required: Previous experience within Travel & Tourism, ideally with group travel Excellent telephone manner and written and spoken English Strong attention to detail and good numeracy skills Excellent organisation and the ability to manage multiple bookings Strong customer service and relationship-building skills Confident communication and negotiation skills A proactive and positive approach, with the ability to work well as part of a small team If you have experience in group travel and enjoy working closely with clients and travel partners to create seamless travel arrangements, we would love to hear from you.
£35,000 - £39,000
Key Responsibilities Manage your portfolio of pending and confirmed groups, working closely with the Operations team throughout the booking process Cost and prepare tailor-made group itineraries for Italian travel partners Create detailed technical itineraries based on the client programme and agreed quotation Ensure all relevant information, rates and budgets are accurately entered into the internal system Build and maintain strong relationships with Italian clients, suppliers and internal teams Provide a high level of customer service throughout the booking and operational process About You To be considered for this opportunity, you will ideally have: Previous experience working for a UK & Ireland inbound tour operator or DMC, specifically within Groups Native or fluent Italian language skills Strong knowledge of the UK and Ireland, including geographical knowledge Excellent attention to detail and strong organisational skills The ability to manage multiple bookings and priorities in a fast-paced environment Strong communication and relationship-building skills A genuine passion for UK & Ireland inbound group travel If you have solid UK & Ireland inbound group travel experience and are fluent in Italian, we would love to hear from you.
£30,000 - £33,000
This is a varied role working with group travel, where you will manage reservations from enquiry through to confirmation and ensure all arrangements are delivered smoothly for clients travelling across Europe, the UK and Ireland.
£33,000 - £36,000
This is a varied role providing day-to-day administrative support across the business, working closely with the Finance and Operations teams to ensure the smooth running of the office. Applications will not be considered without previous Tourplan experience.
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