Account Executive / Operations and Client Services

Antella Recruitment

London Hybrid

£40,000 - £45,000

• Full time
• Permanent
• Tour Operators & Wholesale
• Tour Operations

Working closely with clients, suppliers and internal teams, you'll take responsibility for day-to-day operational requirements, manage client queries and use Tourplan and CRM systems to maintain accurate records and support a seamless client experience. Support costing, amendments and additional client requests, maintaining commercial awareness and attention to detail. Client management: Strong communication skills and experience managing client relationships, handling queries and delivering excellent service. The ability to work collaboratively with clients, suppliers and internal teams. If you have DMC experience, practical Tourplan and CRM knowledge and enjoy combining operations with client management, we'd love to hear from you.

Senior Groups Operations Executive

Antella Recruitment

London Hybrid

£40,000

• Full time
• Permanent
• Tour Operators & Wholesale
• Groups & Series Travel

Working closely with clients, overseas partners, suppliers and internal teams, you will play a key role in ensuring every detail is managed accurately, efficiently and commercially. Handle client queries, requests and amendments promptly and professionally, providing solutions and maintaining clear communication. Tourplan: Strong, hands-on working knowledge of Tourplan, with the ability to use the system confidently in a day-to-day operational environment. Strong communication and relationship-building skills when dealing with clients, suppliers and internal teams. If you have the DMC experience, Tourplan knowledge and client management skills we're looking for, we'd love to hear from you.

Trainer Group Operations Tourplan

Antella Recruitment

London Hybrid

Competitive

• Full time
• Permanent
• Tour Operators & Wholesale
• Groups & Series Travel

You'll guide through the onboarding journey, from initial setup and configuration through to training and go-live, ensuring they understand how to use the CRM Tourplan effectively. Identifying opportunities to improve processes, address challenges and help clients become confident using the system independently. Excellent questioning and listening skills, with the ability to understand how a client works and what they genuinely need. If you have a strong travel operations background, enjoy helping others learn and can bridge the gap between how a travel business operates and how its systems should work, we'd love to hear from you.

Group Operations Supervisor

Antella Recruitment

London Hybrid

upto £46,000

• Full time
• Permanent
• Tour Operators & Wholesale
• Groups & Series Travel

You'll coordinate bookings, manage client accounts and ensure all arrangements run smoothly, using Tourplan and CRM systems to maintain accurate records and deliver excellent service. Identify opportunities to improve processes and client satisfaction. Strong client management and communication skills. If you have the right DMC experience, Tourplan knowledge and client management skills, we'd love to hear from you.